Category Archives: Disruptive trends

Trip report: Risk Summit highlights digital transformation and a tech start-up called PwC

On 27 and 28 March 2019, at PwC’s Risk Summit in Boston, PwC senior leaders and consultants in the risk assurance and consulting practices shared with their clients and over three dozen industry analysts their vision of how digital technologies are transforming both risk management and business performance.

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Gatwick: attack of the drones

Authors – French Caldwell and Richard Stiennon

Key takeaways –

  1. Air transportation infrastructure is particularly vulnerable to non-lethal attacks by drones
  2. Regulatory controls alone will not stop drone attacks
  3. Attacks like the one at Gatwick this week are a serious reputational blow to the drone industry and rapidly growing drone control software and analytics vendor ecology
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Smart mobs in Paris: let them be social

Key takeaways:

1 – With modern social technologies, political movements can coalesce in days, maybe hours

2 – The weak political center and struggling traditional political parties in France provide an opening for the emergence of more political movements enabled through social technologies\

3 – Government leaders should be prepared with strategies to predict, engage, monitor, and respond to rapidly emerging political movements

Over the last three weeks, protests in France that were triggered by a new fuel tax and rising fuel costs have grown through social media to become a national movement.  Watching the yellow vests protestors break out into a violent mob in Paris, and the police response with tear gas and water cannons, reminded me of other protests over the last two decades that have been organized through social technologies.  The very first was the Battle of Seattle where protest organizers used text messaging and online bulletin boards – but that required months and weeks of preliminary planning. As we observe in France, with modern social technologies, political movements can coalesce in a few days, maybe a few hours.

Text me — killing Doha

The anti-WTO protests in Seattle in 1999 are the earliest documented application of social technologies in street-level activism.  In Seattle, protesters networking through cell phones and updates to online websites were able to outmaneuver police and shutdown a round of trade talks.  The round of WTO talks that had led up to Seattle ended inconclusively with no agreement on the major issue of breaking down trade barriers between rich and poor nations.  The subsequent Doha round of talks, which began in 2001 and was scheduled to complete in 2005, picked up on the same theme of breaking down trade barriers between rich and poor countries.  However, ten years after the original deadline the Doha round was still not complete – the smart mob had killed it.

The Arab Spring — not quite social

With the advent of smartphones, social media combined with mobile technology, and Twitter was often identified as an enabling technology for street protestors in the 2011 Arab Spring protests.  Credible research has shown that during the Arab Spring protests, most street activism preceded social media activity, rather than followed it – indicating that most people were tweeting and posting about the events they were seeing on television, rather than using social technologies to organize the protests.

Social technologies help political movements, but leadership still matters

Seattle in 1999 remains the benchmark for organization and execution of street activism using social technologies.  The yellow jackets in France, have yet to demonstrate a similarly high degree of organization, and the protests could peter out.  However, there is a political vacuum in France, with both right and left mainstream political parties having been marginalized in the last elections, raising the specter of a weak center represented by President Macron and his “La République En Marche” party facing a population that has shown that it can self-organize through online and mobile technologies.

So far, Macron’s government has been ill-prepared to deal with a national political movement that appeared in a fortnight. In Macron’s favor is that the yellow vests have shown no cohesive national leadership; yet, that is also a problem for Macron since there is no legitimate movement leadership to engage.


Many government leaders treat social media as another public relations channel, like print and broadcast media.  Instead they should be looking at social and mobile data as a rich source of insights.  Government leaders can use social media analytics to predict, manage, engage and respond to rapidly emerging political movements, as follows:

1 — stress test proposed major initiatives and identify key indicators that can predict the range of societal reactions

2 – identify the people who are the primary influencers and engage appropriately and constructively with them as the indicators warrant

3 — monitor the indicators before and after the initiative is launched, and

4 — if people take to the streets, analyze the mobile and social data to guide the deployment of and response by law enforcement in ways that prevent or limit violence

5 – while mining and analyzing social and mobile data, ensure that policy and procedures to protect individual and group rights of assembly, petition, free speech, and privacy are followed